Shipping & Returns

CONTACTING US. If you need to contact us, please use the "contact us" form Snail mail address: The Bedding Box, Red House Farm, Marsh Rd, Sutterton, Lincs. PE20 2LR DELIVERY SCHEDULE. All orders are normally despatched on day of receipt if received before 11am (Email timestamp), subject to availablility. We use Parcel Force & DHL services, but can send any order using a priority service at extra cost. We can advise on the most economical service available, or you are welcome to send your own courier. PRICES AND DETAILS Royal mail: £2.50 for small items such as duvet covers, collars, leads etc £4.50 For Igloos, small throws, pads These normally take 2 - 5 days to arrive and are not tracked or insured , however we are not responsible for delays caused by the post office.If after ten days they have not arrived follow instructions for undelivered items section below. Parcel2go (DHL) £6.10 for any item under 120cm X 120cm X 120 cm. Examples: Doggy duvet and cover. large vet bed, Large throw. This is a 48 hour tracked service with insurance Highlands and Island, northern ireland have a £10 surcharge on this service. See www.parcel2go.com for details/postcodes covered Parcel Force: £8.50 - £9.50 This is for any item larger than above and goes by weight. £12.50 for orders of two items, roll of vet bed, snug nest or a bean bag . this is a 48 hr trackable service £14.50 for 24 hr emergency service If you have bought a PARCELFORCE delivery item it is normally sent out after payment has cleared.You will recieve a notification of pick up and a tracking number by email. these take between 1-3 working days (depending on service and delivery area).If not recieved after this time follow instructions below. Undelivered items: Royal Mail Parcels : These can take 3-5 days however delays can occur. If undelivered after 7 Days ,it is often that the item is being held at the local sorting office for some reason (too large for letterbox and no-one in etc..)they are meant to leave a slip to say a delivery was not possible but this does not always happen. After 7 days please contact your local sorting office to check if it is there,if not contact us and we will help you make a claim from the post office. Courier Deliveries PARCELFORCE: If after 3 working days (not weekends or Bank Holidays) you have not recieved your item, check you email for a tracking number or contact us for a tracking number so that you may track your item online and re-arrange delivery. We use Parcelforce and their website is at http://www.parcelforce.com Once your item arrives in satisfactory condition, please let us know. If you have any problems phone us on 01205 461272 or email us immediately as your satisfaction is important to us. Thank you again! BACK ORDERS. If your item is not in stock, we will back order for you. You will always be emailed with an alternative choice or the option to cancel your order if you would rather not wait. HIGHLAND, IRELAND & HEBRIDES. Please note that there is an extra charge for delivery to these destinations. If your postcode comes under these headings please add a further £10 to the shipping cost displayed at checkout. If in doubt, you can check your postcode at www.parcel2go.com INTERNATIONAL ORDERS. Please note our shopping cart only charges shipping for deliveries within the UK. All orders overseas including Eire have to be priced manually for the shipping cost, and you will receive an email informing you of the cost and the option to proceed or cancel the order. For large or trade orders overseas, we advise you to find a suitable shipping handler who will collect from us.